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Alessia Leather Sofa

Alessia Leather Sofa

Patricia of Apex, NC on Feb. 27, 2017Satisfaction RatingThis was a big purchase for my husband and I. We did the research and the saleswoman convinced us that this leather couch plus the 7 year warranty would be a wonderful investment for our young and growing family. It has not been! Very disappointing that our claims appear to fall on deaf ears and that so many of us have been duped! The leather which we bought b/c it was suppose to be better than bonded leather and other materials is now flaking off. We have barely used the couch and I faithfully cleaned and applied the protection that was sold to us as this was an investment for us. Extremely disappointing. We were honest, took care of our furniture and were lied to! Would never buy furniture from Macy’s again!Helpful?YesNo
alessia leather sofa 1

Alessia Leather Sofa

I purchased a sofa from Macy’s for 5,000. I was concerned about purchasing fabric, but was assured I would be covered by the “Worry No More” sofa warranty. Not sure how much it cost, but you only have 15 days to call in a problem or it will not be honored. I didn’t know and could not find the receipt, it took me two month to find it. So I have a sofa that has worn out, ripped, recliner broken, console rusted for 5K and warranty not honored because I phone it in 20 days late. I will never shop at Macy’s again, and will be sure to tell my friends about this faulty warranty. #macy’snomore! Beware and don’t bother with this warranty. It is a joke.
alessia leather sofa 2

Alessia Leather Sofa

Barbara of Princeton Junction, NJ on Feb. 18, 2017Satisfaction RatingI purchased a sofa from Macy’s for 5,000. I was concerned about purchasing fabric, but was assured I would be covered by the “Worry No More” sofa warranty. Not sure how much it cost, but you only have 15 days to call in a problem or it will not be honored. I didn’t know and could not find the receipt, it took me two month to find it. So I have a sofa that has worn out, ripped, recliner broken, console rusted for 5K and warranty not honored because I phone it in 20 days late. I will never shop at Macy’s again, and will be sure to tell my friends about this faulty warranty. #macy’snomore! Beware and don’t bother with this warranty. It is a joke.Helpful?YesNo
alessia leather sofa 3

Alessia Leather Sofa

I purchased a sofa from Macy’s for 5,000. I was concerned about purchasing fabric, but was assured I would be covered by the “Worry No More” sofa warranty. Not sure how much it cost, but you only have 15 days to call in a problem or it will not be honored. I didn’t know and could not find the receipt, it took me two month to find it. So I have a sofa that has worn out, ripped, recliner broken, console rusted for 5K and warranty not honored because I phone it in 20 days late. I will never shop at Macy’s again, and will be sure to tell my friends about this faulty warranty. #macy’snomore! Beware and don’t bother with this warranty. It is a joke.Helpful?YesNo
alessia leather sofa 4

Alessia Leather Sofa

WorryNoMore Warranty Service – I expected the worst when I looked up the reviews online but much to my surprise, it worked out well. There was a snag as the guy never showed up at his scheduled time, but the owner of the business called me the next day and apologized profusely and said he would take time out of his Sunday to personally come clean my leather couch. He communicated well, got the stain out.
alessia leather sofa 5

Alessia Leather Sofa

I’m writing this review and also contacting the local Better Business Bureau to file a complaint against Macy’s furniture. We purchased two recliners and they were both defective. We waited two weeks longer only to get two more defective chairs. The installers could not even finish the installation because the hardware was bad which was the case with the first set of chairs, not to mention quality defects in five areas of the chairs. Puckered leather, blue ink on the wood base, white glue in 3 areas.
alessia leather sofa 6

Alessia Leather Sofa

Eli of Fort Worth, TX on Feb. 27, 2017Satisfaction RatingWorryNoMore Warranty Service – I expected the worst when I looked up the reviews online but much to my surprise, it worked out well. There was a snag as the guy never showed up at his scheduled time, but the owner of the business called me the next day and apologized profusely and said he would take time out of his Sunday to personally come clean my leather couch. He communicated well, got the stain out.Helpful?YesNo
alessia leather sofa 7

Alessia Leather Sofa

WorryNoMore Warranty Service – I expected the worst when I looked up the reviews online but much to my surprise, it worked out well. There was a snag as the guy never showed up at his scheduled time, but the owner of the business called me the next day and apologized profusely and said he would take time out of his Sunday to personally come clean my leather couch. He communicated well, got the stain out.Helpful?YesNo
alessia leather sofa 8

Tony of Wilton, CA on Jan. 19, 2017Satisfaction RatingBought a 7 piece leather sectional in late 2015 from Roseville Ca. Macy’s. Salesperson said it could be a few months before getting the couch because of time of season and back orders. We were fine with time period because we liked the model in the store and were willing to wait. Delivery service called 3 months later and date of arrival was finally scheduled. Couch showed up and crew was bringing in 1 section at a time. No boot covers or putting anything down on our new wood floors. (Ok). Unwrapping the pieces some were discolored, wasn’t even a close match. Crew finally got all pieces in living room and realized there were two of the same corner pieces and one recliner was missing. We waited another month and finally got all the correct pieces. We have had Macy’s out twice since then to repair one of the pieces. Unit is still broken and now they don’t want to warranty the issue because when asked how long we have noticed the issue we told them about 30 days, they say they won’t fix it because we’re suppose to call within 15 days. We will see what they say in small claims. Please do not buy any furniture or any product from Macy’s. Hard to believe a company in business for that long won’t stand behind their product.Helpful?YesNo
alessia leather sofa 9

Bought a 7 piece leather sectional in late 2015 from Roseville Ca. Macy’s. Salesperson said it could be a few months before getting the couch because of time of season and back orders. We were fine with time period because we liked the model in the store and were willing to wait. Delivery service called 3 months later and date of arrival was finally scheduled. Couch showed up and crew was bringing in 1 section at a time. No boot covers or putting anything down on our new wood floors. (Ok). Unwrapping the pieces some were discolored, wasn’t even a close match. Crew finally got all pieces in living room and realized there were two of the same corner pieces and one recliner was missing. We waited another month and finally got all the correct pieces. We have had Macy’s out twice since then to repair one of the pieces. Unit is still broken and now they don’t want to warranty the issue because when asked how long we have noticed the issue we told them about 30 days, they say they won’t fix it because we’re suppose to call within 15 days. We will see what they say in small claims. Please do not buy any furniture or any product from Macy’s. Hard to believe a company in business for that long won’t stand behind their product.Helpful?YesNo
alessia leather sofa 10

Bought a 7 piece leather sectional in late 2015 from Roseville Ca. Macy’s. Salesperson said it could be a few months before getting the couch because of time of season and back orders. We were fine with time period because we liked the model in the store and were willing to wait. Delivery service called 3 months later and date of arrival was finally scheduled. Couch showed up and crew was bringing in 1 section at a time. No boot covers or putting anything down on our new wood floors. (Ok). Unwrapping the pieces some were discolored, wasn’t even a close match. Crew finally got all pieces in living room and realized there were two of the same corner pieces and one recliner was missing. We waited another month and finally got all the correct pieces. We have had Macy’s out twice since then to repair one of the pieces. Unit is still broken and now they don’t want to warranty the issue because when asked how long we have noticed the issue we told them about 30 days, they say they won’t fix it because we’re suppose to call within 15 days. We will see what they say in small claims. Please do not buy any furniture or any product from Macy’s. Hard to believe a company in business for that long won’t stand behind their product.

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